退款政策

ALL ITEMS

Exchange or refund requests must be submitted through our official contact channels within 7 days of receiving your order.

Requests submitted after this period may not be eligible for exchange or refund, except where otherwise required by applicable law.

Please do not return any products without prior approval. Unauthorized returns may be rejected or returned to the sender.

For assistance, please contact us through one of the following channels:

Our customer service hours are Monday through Friday, 10:00 a.m. – 7:00 p.m. (KST).

We are closed on weekends and Korean national holidays.

RETURN SHIPPING

For exchanges or returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

If you receive an incorrect, defective, or damaged item due to an error on our part, FIED will cover reasonable return shipping costs in accordance with applicable law.

RETURN CONDITIONS

Returned items must be in their original condition, unworn, unwashed, unused, and with all original tags attached.

Products are not eligible for exchange or refund if they have been:

  • Worn or washed

  • Damaged, stained, or altered

  • Contaminated with odors, perfume, deodorant, tanning products, or other substances

  • Used for competitions, events, or other activities that leave signs of wear

  • Returned without their original tags

  • Returned in a condition that prevents the item from being resold as new

FIED reserves the right to refuse an exchange or refund if the returned item does not meet the conditions above, subject to applicable consumer protection laws.