Hello,
We're truly sorry to hear that you haven't received your order yet, and we understand how frustrating this situation must be.
We ship our international orders through FedEx, but customs clearance procedures and requirements vary by country and are ultimately handled by local customs authorities. In particular, shipments to Türkiye can sometimes experience unexpected delays due to strict and unpredictable customs procedures.
While these processes are beyond our direct control, we certainly don't want you to feel left without assistance. If you contact us through our official customer support channels, we'll be happy to look into your shipment and help coordinate with FedEx wherever possible to find a solution as quickly as we can.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.